Privacy Policy

‍Website: www.warm.je

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At WARM Limited ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, in accordance with the Data Protection (Jersey) Law 2018 and relevant principles of the EU General Data Protection Regulation (GDPR).

  1. Information We Collect
    When you interact with our website, we may collect the following personal information:
    • Contact Form or Appointment Booking:
      • Name
      • Email address
      • Any other information you voluntarily provide in your message or booking request
  2. How We Use Your Information
    We use the information collected to:
    • Respond to your inquiries or appointment requests
    • Provide customer service and support
    • Improve our website and services

      We do NOT sell, rent, or trade your personal information to third parties.
  3. How We Protect Your Information
    We take appropriate technical and organisational measures to protect your personal information from unauthorized access, use, or disclosure.
    • Email Communication: We use Microsoft Outlook for handling email communications. Microsoft implements strong security protocols, including encryption and multi-factor authentication, to safeguard your data.
    • Appointment Scheduling: We use Calendly to manage appointment bookings. Calendly stores and processes your data securely in accordance with industry standards and their own privacy policy.

      While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. We recommend not including sensitive information (e.g., passwords, financial details) in messages or booking forms.
  4. Cookies and Tracking
    Our website may use basic cookies or analytics tools (like Google Analytics) to improve performance and user experience. These do not collect personally identifiable information.

    You can disable cookies in your browser settings at any time.
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  5. Third-Party Services
    We may use third-party service providers (e.g., for email delivery or appointment scheduling) who process your information on our behalf. They are required to protect your data and only use it for specified purposes.
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  6. Your Rights
    Under the Data Protection(Jersey) Law 2018and the GDPR, you have the right to:
    • Request access to the personal data we hold about you
    • Request correction of inaccurate or incomplete data
    • Request erasure of your data (the "right to be forgotten")
    • Object to or restrict the processing of your data
    • Request data portability (to receive your data in a structured, commonly used format)
    • Withdraw your consent at any time (where processing is based on consent)
    • Lodge a complaint with the Office of the Information Commissioner (Jersey) if you believe your rights have been violated

      To exercise there rights, contact us at: ContactUs@warm.je
  7. Changes to This Policy
    We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date.